Frequently asked questions

We're here to help.

Thank you for visiting the Neighbium FAQ section. Below you will find basic questions about Neighbium. If you still need assistance, please proceed to the end of the page to view our contact options. We at Neighbium appreciate your business and are dedicated to providing quality product and services.

Signup for a demo and our support team executive will get in touch with you within 24 hours to schedule and setup a demo.
You can contact us either by phone, mail or by contact us page and our representative will reach out to you to setup your society private and secure cloud-based portal. You can also download our app and create your society account yourself.
Yes, Neighbium enables you to import all your society and apartment data from the spreadsheet to the App easily.
Yes. You can use the application with all features enabled for 30 days. After the trial period, you can pay for the services or continue with free mode. For more information on paid and free services, please refer this link .
Yes, ofcourse. Our support team will show you how to use the system and will guide you for any query you have.
Neighbium uses a 128-bit SSL (Secure Sockets Layer) encryption, the same technology used by banks and financial institutions, to ensure that all communications between your browser and our Web site are secure. SSL is a security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. In addition, Neighbium uses the strict user access control – the information is visible to the Apartment member based on the role of the user. Only Admin has the privilege to view all the information related to the society.
Free version provides basic features required to run a society. Premium version provides advanced features like accounting and reporting. For more detailed list of features refer to this link .
Yes, you can access Neighbium knowledge base anytime at this link. If you are unable to find your answer in our knowledge-base, please open a ticket for our support team.
If your management committee decided to discontinue the use of Neighbium, the administrator can just stop renewing the license. All the data will still be kept in our secure servers for future reference.
Yes, Payment gateway is integrated in the Neighbium.
You can open a ticket for our technical team at this link .
You can request to add new functionality in the Neighbium by creating a ticket at this link .
Web interface is currently in development phase (Alpha mode). You can still access the same using below link.
https://gateway.neighbium.com