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Every complaint tracked, assigned and closed — not lost in a group chat

Society complaint management software records each resident issue as a ticket with a category, owner, priority and deadline. Neighbium routes complaints to the right person, escalates them when an SLA is breached, and keeps a permanent resolution history the committee can review.

A leaking pipe reported in a WhatsApp group at 11pm is a message, not a task. It scrolls away, nobody owns it, and the resident asks again three days later — this time annoyed.

Neighbium turns each report into a ticket with an owner and a deadline. Residents can see progress without chasing anyone, and the committee can finally answer the question every AGM asks: what did we actually fix this year?

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What you get

Categorised tickets

Plumbing, electrical, housekeeping, lifts, security and billing each route to the right person automatically.

Clear ownership

Every complaint has one assignee and a due date, so nothing sits in the gap between committee members.

SLA-based escalation

Tickets that miss their deadline escalate to the committee on their own, without a resident having to complain twice.

Visible progress

Residents follow status changes in the app, which cuts the follow-up messages dramatically.

Photo evidence

Residents attach photos when reporting, and staff attach proof on closure — fewer disputes about whether work was done.

Reporting for the AGM

Volume, resolution time and recurring problem areas are all measurable, which turns maintenance planning into evidence rather than opinion.

How a complaint moves to closed

    1

    Resident raises it

    The resident logs the issue in the app with a category and a photo, from wherever they are.

    2

    It is routed and owned

    The ticket is assigned to the right staff member or committee lead with a priority and a resolution deadline.

    3

    Progress is visible

    Status updates are pushed to the resident, so they can see movement without following up.

    4

    Closure is recorded

    The ticket is closed with proof of work and stays in the history for future reference and reporting.

Frequently asked questions

A WhatsApp message has no owner, no deadline and no history — it scrolls out of view. A ticket has a category, an assignee, a due date and a permanent record, so issues are measurably tracked to closure and can be reported on at the AGM.

Yes. Each category can carry its own resolution SLA. If a ticket passes its deadline it escalates to the committee automatically, so delays surface without a resident having to chase.

Yes. Residents can attach photos when raising an issue, and staff can attach proof of completion when closing it, which reduces disputes about whether work was actually done.

Complaint volume, average resolution time and category breakdowns are reportable, so the committee can see recurring problem areas and plan preventive maintenance instead of reacting.

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Talk to our team and see how Neighbium transforms the way your society runs.

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