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Get in touch with our team

Email us about your community and we'll explain exactly how Neighbium can help — or find your answer straight away in the help centre and FAQs below.

Email us

support@neighbium.com

Tell us about your society — how many homes, what you use today and what you want to fix — and we'll come back with exactly how Neighbium fits.

Write to us

Help Centre

help.neighbium.com

Step-by-step guides for committees, residents and guards — setup, billing, visitor entry and everything else, available around the clock.

Browse the guides

Quick answers before you write

The questions societies ask us most — pricing, onboarding, migration and data ownership.

Neighbium has two plans. The Free plan covers one payment schedule, one notice per month, one bank account, directory support and monthly reports. The Premium plan opens up the full platform and is quoted per society based on your size and the modules you need — no setup fees and no lock-in.

Most societies go live within a week. Resident directories, opening balances and dues history are bulk-imported, and the first maintenance cycle can be run in parallel with your existing process before you switch over fully.

Yes. Resident data, dues history, opening balances and documents can be imported from spreadsheets or exports from another platform during onboarding, so you do not start with an empty ledger.

No. Neighbium is fully cloud-based with zero infrastructure cost and runs on the phones and browsers residents and guards already own. Existing biometric or face-recognition devices can be integrated but are never required.

The society does. Data is stored with bank-grade encryption and role-based permissions, and can be exported at any time. A change of committee transfers access rather than ownership.

Didn’t find yours? Read the full FAQ or email support@neighbium.com.